SUPPORT AND INSTALL BASE

SUPPORT CENTERS

  • Local support locations
  • Guadalajara, Mexico
  • Shanghai, China
  • on-site installation
  • Post-sale support
  • Fixture repair
  • Preventive maintenance
  • Updates and upgrades
  • Same day/Next day Service (when purchased)

SUPPORT OPTIONS

  • On-site support
  • Phone Support
  • Remote Desktop
  • Remote diagnostics and troubleshooting
  • VR glasses (where available)
  • Pre-purchased bank of support hours
  • Custom tailored Support Service Agreements
  • Training

SHIPPING LOGISTICS

  • Custom Crating
  • Worldwide Freight forwarding
  • Brokerage
  • DAP and DDP deliveries
  • Door to Door deliveries

VALIDATION & INSTALLATION

  • Repeatability validation
  • Stability validation
  • FAT
  • SAT
  • IQ/OQ
  • Gauge R&R
  • CPk, CP